77q7 Privacy Policy

1. Types of Information Collected

77q7 collects certain types of information from users in order to run its services smoothly. The information collected is categorised as follows:

1.1 Identity Information

• Full name and date of birth
• Valid national ID card or passport number
• Current address
• Email address and mobile number

1.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction verification only)
• Bank account details (where applicable)
• Deposit and withdrawal transaction history

1.3 Usage Information

• Gaming history and betting details
• Site browsing behaviour and session duration
• Device type, operating system, and browser version used
• IP address and approximate location

1.4 Communication Information

• Live chat message content and history
• Complaints or requests sent via email

2. How Information Is Collected

77q7 collects information in the following ways:

• Directly provided: You provide information yourself when you create an account, log in, make a deposit, or withdraw funds.
• Automatic collection: Technical information is collected automatically through cookies, pixel tags, and log files.
• Identity verification (KYC): During account verification, you may be asked to submit a copy of your identity document.
• Payment processing: Mobile banking information is collected during financial transactions.
• Support contact: When you reach out via 24/7 live chat or email.

3. Purpose of Using Information

The information collected is used only for the following purposes:

3.1 Service Operations

Your information is used to create, manage, and verify your account; to process financial transactions; to provide bonuses and promotions; and to keep gaming services running.

3.2 Security and Fraud Prevention

Information is used to detect suspicious activity, prevent unauthorised access, and comply with anti-money laundering (AML) regulations.

3.3 Improving User Experience

Information is used to analyse your browsing and gaming habits in order to recommend more relevant games and improve the platform's performance.

3.4 Communication

Information is used to send important account notifications, transaction confirmations, and relevant promotional content (if you have given your consent).

3.5 Legal Obligations

Information is retained to comply with applicable laws and regulations and to submit required reports to regulatory authorities.

4. Data Storage and Security

77q7 gives the highest priority to protecting your personal information. We take the following technical and organisational measures:

• SSL/TLS Encryption: All data transmitted on the website is encrypted using SSL (Secure Socket Layer) technology.
• Database Security: Stored data is protected by industry-standard encryption and can only be accessed by authorised personnel.
• Access Control: Strict role-based access management is enforced.
• Regular Audits: Security measures are regularly assessed and updated.
• Password Protection: Your password is never stored in plain text.

While we strive to maintain the highest level of security, no method of transmitting information over the internet is 100% secure. Therefore, it is your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

5. Sharing Information with Third Parties

77q7 does not sell your personal information or provide it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Information is shared on a limited basis with trusted third parties for payment processing, identity verification, and maintenance of technical infrastructure. These parties operate under strict confidentiality agreements.

5.2 Legal Obligations

Required information may be provided in response to a court order, legal process, or a legitimate request from a regulatory authority.

5.3 Fraud Prevention

Information may be shared with relevant authorities to assist in investigating serious fraud or criminal activity.

5.4 Business Transfers

In the event of a company merger or acquisition, user data may be transferred as part of the assets. Users will be notified in advance in such cases.

6. Cookies and Tracking

The 77q7 website uses cookies and similar technologies to operate effectively. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. The site cannot function properly without them.
• Functionality Cookies: Help remember your preferences (such as language selection).
• Analytics Cookies: Collect site usage statistics, which help us improve our services.

6.2 Cookie Control

You can block or delete non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

7. Your Rights

As a 77q7 user, you have the following rights:

7.1 Right to Access Information

You have the right to know what information we hold about you. You can request this information by sending an email to [email protected].

7.2 Right to Correct Information

You have the right to request correction of any inaccuracies in the information we hold about you.

7.3 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, this may not be possible where legal obligations or ongoing financial transactions are involved.

7.4 Right to Opt Out of Promotional Communications

You can opt out of promotional emails or messages at any time. To do so, contact us via 24/7 live chat or at [email protected].

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is being used, please contact our support team. We are committed to responding in a timely manner.

8. Data Retention Period

77q7 does not retain your personal information for longer than necessary. The general data retention guidelines are as follows:

• Account Information: For the entire period your account remains active, and for as long as required to meet legal obligations after the account is closed.
• Financial Transaction Data: Retained for the period specified under applicable financial regulations.
• Communication History: Retained for a limited period to support service improvement.
• Cookies and Browsing Data: Session cookies are deleted when the browser is closed; persistent cookies have a defined expiry period.

For more details on specific retention periods, contact us at [email protected].

9. Privacy of Minors

77q7's services are for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We follow an age verification process at account registration. If a person registers using a false age and this is brought to our attention, we will immediately close that account and delete the associated information.

If you believe someone you know who is under age is using a 77q7 account, please notify us at [email protected].

10. Changes to the Policy

77q7 reserves the right to change this Privacy Policy due to service improvements, legal changes, or business needs.

If significant changes are made to the policy, we will notify users in the following ways:

• A prominently displayed notice on the website
• A message sent to your registered email address
• The update date shown at the top of this page

Continued use of the service after changes have been made will be considered as your agreement to the new policy. If you do not agree to the changes, you have the option to close your account.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• [email protected]
• 24/7 Live Chat — directly from any page on the site

We generally respond to requests as quickly as possible on working days. Complex matters may take additional time.

For more information, visit our About Us, Terms and Conditions, and Responsible Gaming pages.